Guard Link ("we," "our," or "us") is committed to protecting the privacy of our website visitors and clients. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit guardlink.sa or interact with our services, in compliance with the Saudi Personal Data Protection Law (PDPL).
1. Data Controller
Guard Link, a company registered in the Kingdom of Saudi Arabia, is the data controller responsible for your personal data. For any privacy-related inquiries, you can contact us at privacy@guardlink.sa.
2. Data We Collect
Data you provide directly:
- Name, email address, and phone number when you submit our contact form
- Subject and message content of your inquiry
- Any additional information you choose to share through email, phone, or WhatsApp
Data collected automatically:
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent, and referring website
- Language and theme preferences
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your inquiries and provide requested information
- To prepare and deliver service quotations
- To communicate with you regarding our services
- To improve our website's performance and user experience
- To comply with legal obligations under Saudi law
We do not use your data for automated decision-making or profiling.
4. Legal Basis for Processing
We process your personal data based on:
- Your consent, provided when you submit the contact form or reach out to us directly
- Our legitimate business interest in responding to inquiries and providing services
- Legal obligations under Saudi law, where applicable
5. Data Sharing
We do not sell, rent, or trade your personal data to any third party.
We may share your data only in the following circumstances:
- With service providers who assist in operating our website (such as hosting providers), bound by confidentiality agreements
- When required by Saudi law, regulation, or court order
- To protect the rights, safety, or property of Guard Link or others, as permitted by law
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy:
- Contact form submissions and related communications are retained for 24 months from the date of last interaction
- Website analytics data is retained for 12 months
- Data related to active service contracts is retained for the duration of the contract plus 36 months
After these periods, data is securely deleted or anonymized.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and access controls limiting data access to authorized personnel only.
8. Cookies
Our website uses cookies for the following purposes:
- Essential cookies: Required for the website to function properly (language preference, theme preference)
- Analytics cookies: Help us understand how visitors use the website so we can improve it
You can control cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.
9. Your Rights Under PDPL
As a data subject under the Saudi Personal Data Protection Law, you have the right to:
- Access your personal data and obtain a copy of it
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data when it is no longer necessary for the purpose it was collected
- Withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal
- Object to the processing of your data in certain circumstances
- Request restriction of processing in certain circumstances
To exercise any of these rights, contact us at privacy@guardlink.sa. We will respond to your request within 30 days.
10. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
11. International Data Transfers
Your data is processed and stored on servers located outside the Kingdom of Saudi Arabia. We ensure that appropriate safeguards are in place to protect your personal data in accordance with the PDPL, including selecting hosting providers that maintain robust security standards and data protection measures.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
13. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data: